FAQS

Frequently Asked Questions

Do you offer free shipping?
We offer free standard shipping within Australia on all orders, no minimum spend required. Your items will be shipped promptly and securely using trusted local carriers.

Can I cancel my order after it's been placed?
We understand that plans can change. If you wish to cancel your order, please contact us immediately at  support@maddisonray.com.
 Please note:

  • Orders can only be cancelled before they are processed or shipped.

  • Once your order has been dispatched, it cannot be cancelled, but you may still return the items after delivery in accordance with our return policy.

If your order has already been shipped, please follow the return process once you receive it.

What is your return policy?
 We want you to love your purchase! If you're not satisfied, you may return any item within 30 days of delivery for a refund or exchange.
 To be eligible:

  • Items must be unworn, unwashed, and in original condition.

  • Tags and packaging should be intact.

How long will it take to receive my order?

  • Order Cutoff Time: 3:00 PM (GMT+10:00) Australian Eastern Standard Time (Sydney). Orders placed after this time will be processed on the next business day.
  • Order Handling Time: 1 to 3 business days (Monday to Friday). After this, your order will be handed over to our trusted carrier for shipment.
  • Transit Time: 5 to 8 business days (Monday to Friday).

How can I track my order?
 Tracking your package is easy. After your order has shipped, you'll receive a confirmation email with a tracking number.
 You can also visit our Track Order page and enter your order details to see the current status.

Need help with anything else?
For any further questions or assistance, please reach out to our customer support team at support@maddisonray.com. we’re always happy to help.

Boutique Name: Maddisonray
Address: 38 Taylor Rd, Hurstbridge VIC 3099, Australia

E-mail: support@maddisonray.com
Phone number: +61489986653

Customer service hours:
Monday to Friday: 09:00 am to 5:00 pm (AEST)

We aim reply to your e-mail within 1 day